1) How to place an order?
When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

2) How to check the status of my order?
Shipping time will be confirmed on the order confirmation document. We will send you the tracking code of the shipment when the parcel has been sent.

3) How to make payment for the order?
Once you add items to your cart, it shows the option to place order, once you click it, it redirects you to the page of adding shipping address and payment options. There you can choose the different payment options as per your convenience.

4) What payment methods are available?
All the payment methods are available. Debits and credit cards, online payments and netbanking.

5) Is it safe to use my online banking information at kritikakataria.com?
Yes, it is absolutely safe, you can go through our privacy policy also. We ensure you that your data shared with us is strictly confidential. It will just help us understand you better so that we can provide you with better services in the future. But make sure you never share your security pins or CVV number to any text or call, claiming that they are from kritikakataria.com

6) What are the shipping charges?
Shipping across India is free. Orders to be placed out of India are charged an additional amount of $108.

7) What is the return or refund policy?
You can go through our return or refund policy.

8) How long does it take to process my order?
We strive to deliver all our orders in the fastest time possible. The delivery time may vary between 3-4 weeks in India and 4-5 weeks out of India.

9) What if i forget my account credentials?
No need to worry! You can always opt for "forgot my password" and follow the further shown steps.